Who fixes pedals these days?

[aedes]

My Industrial Electric Echo Degrader is on the fritz. Suggestions about who could look at it / repair?
I know IE is basically closing up shop— emails aren’t answered etc
Some reddit people aren’t too happy with them…

[le lambin]

Where are ye located?

If ye are US based, I’ve had excellent experiences with British Audio in Nashville. They even fixed a Gibson EDP I had, which no one wants to work on anymore. Worth the shipping cost, IMO.

[moid]

That's a cool sounding pedal! I'd not heard of it. I wonder if it is a PT2399 delay chip; the audio artefacts sound like it. Those chips can sometimes lock up - are you getting audio through the pedal that is distorted but no repeats? You'll need to open the pedal up and look at the PCB. A PT2399 chip is quite long and thin and has 16 pins (should have PT2399 written on it as well).


If you can find pin One (should be a notch in one end of the chip), hold the PCB up so the notch is upwards and then pin one is to the left of it. Now count vertically downwards on that side of the chip to pin 6. Pin 6 might have a faulty resistor that goes to ground, and if the resistance level isn't high enough when the PT2399 boots (when you power the pedal on) it locks up. You can try plugging it in and then briefly connecting a 1K resistor from the leg of pin 6 to ground - sometimes even just a piece of wire that connects pin 6 to the bare metal of the inside of the enclosure will do - and the pedal may come back to life. The problem will re occur (after the pedal is turned off) until the resistance to pin 6 issue is fixed.

The PT2399 is also very picky about power supply - there should be a transistor on the PCB that takes the 9V from the power socket and converts it to 5V for the chip it migth be called a 7805 or a LM7805

If you can find that and have a digital multimeter you can check the output (leg3) which should be 5V. The input (leg 1) should be 9V (assuming the pedal is powered by a 9V power supply). If the output reads above 5.5V then the PT2399 is probably toast... and if it reads below 4.5V then it isn't getting enough power to boot itself - in either case the 7805 is possibly faulty as well / instead.

If you post a picture of the PCB itself that migth help diagnose the issue?

[Howsyrface]

My Industrial Electric Echo Degrader is on the fritz. Suggestions about who could look at it / repair?
I know IE is basically closing up shop— emails aren’t answered etc
Some reddit people aren’t too happy with them…

He seems to be active again - i have been in touch and sent my RM-1N to get fixed to him yesterday. Crossing my fingers...

[aedes]

Where are ye located?

If ye are US based, I’ve had excellent experiences with British Audio in Nashville. They even fixed a Gibson EDP I had, which no one wants to work on anymore. Worth the shipping cost, IMO.

Yeah I'm in NC--I will check them out thank you!

That's a cool sounding pedal! I'd not heard of it. I wonder if it is a PT2399 delay chip; the audio artefacts sound like it. Those chips can sometimes lock up - are you getting audio through the pedal that is distorted but no repeats? You'll need to open the pedal up and look at the PCB. A PT2399 chip is quite long and thin and has 16 pins (should have PT2399 written on it as well).
<snip>
If you post a picture of the PCB itself that migth help diagnose the issue?

Dang thanks for the details on that! I have limited skills there, but I do have some tools so who knows, if I'm feeling industrious perhaps I will try to diagnose

This is the gut shot from the industrial electric ILF post--shows a PT2399:
https://www.ilovefuzz.com/download/file ... &mode=view

He seems to be active again - i have been in touch and sent my RM-1N to get fixed to him yesterday. Crossing my fingers...

Hmmm. I had reached through the web form on the site--do you have a contact email you could share?

[Confuzzled]

My Industrial Electric Echo Degrader is on the fritz. Suggestions about who could look at it / repair?
I know IE is basically closing up shop— emails aren’t answered etc
Some reddit people aren’t too happy with them…

He seems to be active again - i have been in touch and sent my RM-1N to get fixed to him yesterday. Crossing my fingers...

I saw a thread on the guitarpedals sub reddit that claimed he's been ghosting clients not making good on transactions. apparently he's closing down again? Due diligence before you send anything. Make sure it's a real concern and not just a pissed off customer.

[Howsyrface]

He seems to be active again - i have been in touch and sent my RM-1N to get fixed to him yesterday. Crossing my fingers...

Hmmm. I had reached through the web form on the site--do you have a contact email you could share?

I just used the email he sends his blasts from - in fact I replied to the notice he sent in september about shutting down (industrialectric@hotmail.com )

It did take two emails and a few weeks to get a response.

Unfortunately, today my shipment was returned to me by USPS claiming I didn't fill out the customs form correctly.

Any tips on sending repairs to Canada?

I have no idea what I did wrong and the post office workers at my local PO and the one near my job are hella rude.

[aedes]

Ahhhhh. Yikes sorry that got returned-- I had help from the Post office when I've shipped stuff to canada. But they're nice at my PO.
Can you ship UPS or is that too pricey?

[moid]

That's a cool sounding pedal! I'd not heard of it. I wonder if it is a PT2399 delay chip; the audio artefacts sound like it. Those chips can sometimes lock up - are you getting audio through the pedal that is distorted but no repeats? You'll need to open the pedal up and look at the PCB. A PT2399 chip is quite long and thin and has 16 pins (should have PT2399 written on it as well).
<snip>
If you post a picture of the PCB itself that migth help diagnose the issue?

Dang thanks for the details on that! I have limited skills there, but I do have some tools so who knows, if I'm feeling industrious perhaps I will try to diagnose

This is the gut shot from the industrial electric ILF post--shows a PT2399:
https://www.ilovefuzz.com/download/file ... &mode=view

Hi there
On the below image I've marked where pin 6 is on the PT23999 and where the 7805 is as well (and ground as well, if you to try to connect pin 6 and ground while turning the pedal on). I'm not sure which way round the 7805 is facing, and it looks like you'd need to take the PCB out and look at the other side to make some measurements with your DMM - when power is going to the pedal one of the pins (top or bottom) should be 9V and one (the opposite top or bottom) should be 5V. If the 7805 isn't putting out 5V then that is causing the problem. They are cheap to replace. If yo ucan take a photo of the other side of the PCB I could probably draw a diagram on top of what to measure.

[Jero]

If you're not getting a response, or still having trouble finding someone. I can fix it for you. Located in the US.

[aedes]

Thanks all for the help/suggestions. There’s a local amp guy i use for repairs who actually does pedals too. It’s in his hands now…

[alexsga]

If you're not getting a response, or still having trouble finding someone. I can fix it for you. Located in the US.

Jero, would you be able to help me out with these? PS-2 needs a power jack, WMD needs a resistor swap, Flanger needs some internal trims put on the outside...

[Jero]

Sorry just seeing this, yes absolutely! You can email me at stompingstone@gmail.com if I'm awol here